FREQUENTLY ASKED QUESTIONS
Altona VIC 3018.
Our hire period is for up to 4 Days. We usually require pick up to be on Friday before your event and returned the following Monday. However, we do know that dates for your event can be different and we can work with you via appointment, to suit your needs.
All collections and returns are via appointment only, and this can be arranged at the time of booking.
Yes we do. For more information about our styling packages, you can visit us our website here or email us at hello@rufflesandbells.com.au for a more detailed quote.
Yes, Ruffles & Bells offers a pick up and delivery service. There is a delivery charge that will be dependent on distance travelled, amount of hired items, ease of access to venue, etc. Deliveries are arranged during business hours. Please contact us as early as possible to secure your booking as delivery cannot be guaranteed and might be unavailable during extremely busy weekends of peak wedding season.
Yes, we ask that all items be thoroughly washed and cleaned before they are returned to us.
This is what the security bond will cover. All breakages, chips or losses will be deducted from your security bond upon their return.
We accept payments via online direct bank transfer, cash payments or credit card. Please allow enough time for funds to clear into our account before collection if you are using direct bank transfer.
Yes we do, all viewings are via appointment between 9am-3pm on weekdays and 9am on Saturday morning.
Where are you located in Melbourne?
When do I need to collect from you?
Do you set up?
Can we arrange for delivery of our hired goods?
Do we have to wash everything before returning?
What happens if a guest accidentally breaks or damages one of the hire items?
What payment options do you offer?
Do you have a showroom?